Anonymous
map-marker Oceanside, California

Lid Cannot Open

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Talenti jars are almost impossible to open and it's been a problem for a long time. Your firm seems to have always had these issues with packaging and it's a dealbreaker when I need to use a vise to open a jar. There are many other independent gelato and ice cream products that are sold alongside Talenti with packaging that's easier to open and environmentally friendly
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User's recommendation: Stick with Ben & Jerry's

liz C Cdn

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Can’t open in 2024

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Talenti Gelato E Sorbetto - Can’t open in 2024
Talenti Gelato E Sorbetto - Can’t open in 2024 - Image 2

My first time trying Talenti Gelato Layers, I got two, and its really yummy (especially the strawberry short cake flavor). I will never but this product again.

The good taste its not worth the mental and physical anguish caused by the containers. The first one took me 15 minutes. My hands were hurting, and after trying everything I could think (running under hot water, banging lid on its side/ upside down) I ended up prying one blade of a pair of scissors around the side of the jar. Had to do that all around the side, then bang it a lot, and keep prying it probably took more than 15 minutes to be honest.

The second jar I thought Id have an easier time since I had done it already- nope! Horrible experience. And I see articles and reviews going back years complaining about this. The company does not care, and is not working to make any changes.

What is the point?? The ice cream is really good but do not go through the trouble!

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Pros:
  • Tastes good
Cons:
  • Almost impossible to consume

User's recommendation: Do not buy.

Colion C

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Verified Reviewer

That lid

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Can't tell you what it tastes like because I spent an hour and a half trying to open it before I gave up. I watched 8 YouTube videos, used tools. The only way I think I could open it is with a knife which is too dangerous to try. Honestly, ruined my night, made me so angry.
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Loss:
$9
Cons:
  • Cant open it

Preferred solution: Price reduction

User's recommendation: Don't even bother. I will never buy this product again. Why buy something you can't even eat?

Liz O Rbv
map-marker Katy, Texas

Disappointed consumer

Talenti Gelato E Sorbetto - Disappointed consumer
To open the containers are very difficult. I feel so dissatisfied, its ridiculously difficult to open it.
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Loss:
$500
Pros:
  • Good flavor
Cons:
  • Extremely difficult to open

Preferred solution: Full refund

Bethany K Irs
map-marker Irving, Texas

I've tried to sort things via online chat, but in order to continue I had to pay $1.00 that was going to be refundable (Which I was ok with), then that turned into $55 that my bank declined for fraud.

Great ice cream if you can open the jar. Granted I did break my left arm and it just doesn't work as good as it used to, but nobody in my house can open it. I have this issue often, but we usually manage to get it open. This time it won't budge. I've tried to sort things via online chat, but in order to continue I had to pay $1.00 that was going to be refundable (Which I was ok with), then that turned into $55 that my bank declined for fraud.
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Loss:
$12
Pros:
  • Very good ice cream
Cons:
  • Cant open it

Preferred solution: A refund of some kind would be nice, but I am curious if this will ever get resolved? It can't be just me who is having this issue.

User's recommendation: Have a really strong person in your household who can open it for you.

Anonymous
map-marker Allison Park, Pennsylvania

Upset about their lids, like everyone else.

They have been out long enough to fix this problem. We pay enough for the product. I had to watch a YouTube video to open it up.
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User's recommendation: Do not buy until they fix this issue.

Anonymous
map-marker Atlanta, Georgia

Disappointment

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I've buying the vanilla gelato for a few years now. Recently I have had multiple bad batches that taste like it's either sour or has chemicals in it. I am very disappointed and I will not be purchasing this product again
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william a Kzj
map-marker Whitefield, New Hampshire

Can't open jars-over priced-to many unnecessary ingredients!!!

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was in construction for over 50 yrs. and you have to break out tool box to open jars, an older women won't be able to!!! way over priced!!! used to buy pistachio because had least amount of addatives. now all your gelato has a list of ingredients that read like a new york phone book, not for me, good bye!!!
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User's recommendation: don't buy

Hellen B

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Verified Reviewer

Better product

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DdI was complaining about the Raspberry Sherbet I pd about $5.00 for and went to my freezer looking for something sweet and came upon another of your products. Sherbert bars. And they're delicious. How can the same product and same flavor taste so different in bar firm or in a carton. The bars are really good
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User's recommendation: I'd buy these if you love sherbert

Tamika W Leq

Safety concern

I was very excited to try a talenti Gelato flavor for the first time. However, I was very disappointed upon opening the Gelato because I didn't find a safety seal. There is nothing in place to prevent tampering. I have spent $6 on a product I am not comfortable eating.
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Loss:
$6
Cons:
  • There is no safety seal

Preferred solution: Please add safety seals to your product.

Barbara F Fqy
map-marker Cocoa Beach, Florida

Can’t open ! I see it has been an issue, why not change the packaging? I’ll never buy it again

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Never got it open ! Threw it in the trash waste of money!if you know its a problem then fix it , or change how you package it !
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Loss:
$6

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy this !

Deb M Spu
map-marker Forli, Emilia-Romagna

Top won’t open!!

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Talenti Gelato E Sorbetto - Top won’t open!!
Talenti Gelato E Sorbetto - Top won’t open!! - Image 2
I bought three jars of Talenti gelato is. Not one of them was open. I hurt myself trying to use a hammer trying to open one. Then when I complained to the company they said that I need to let the ice cream soften for five minutes. I let it soften for 20 minutes its still would not open its terrible and they will not even acknowledge that theres something wrong
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Loss:
$18
Cons:
  • Cannot open jar without risk of injury

Preferred solution: Full refund

User's recommendation: Never!

Susan J S
map-marker Greensboro, North Carolina

Tried over and over to contact customer service and phone number isn't working..

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Called listed number under your website and response is not working number.. I'd like to speak with someone about coupon issue
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Preferred solution: Replace coupons

User's recommendation: Buy and enjoy but heaven help you if you need to call company

Tina G Tus

I want my money back on a melted product that suppose be layers that I can't open

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Talenti Gelato E Sorbetto - I want my money back on a melted product that suppose be layers that...
Paid money for your product cant open it suppose be layers how is it layers when its melted and the top is tore up so that cant be reused Your product is not cheap for a small amount, I cant even use it!!!!!!
View full review
Loss:
$5
Cons:
  • No quality or security seal on containers
  • Unable to open

Preferred solution: Full refund

User's recommendation: Keep your money

Anonymous
map-marker The Bronx, New York

How it is packaged

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I'm a fan.... but the last jar that I purchased was so tightly sealed that it me 2 hours to open it and in the process I cut my finger. The plastic seal at the top was defective. For the price, please make sure that it can be opened easier.
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Pros:
  • Good flavors
Cons:
  • Poor packaging

Preferred solution: Let the company propose a solution

User's recommendation: Check the seal

Martha J Fjt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jars difficult or impossible to open

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Jars difficult or impossible to open. I have purchased several jars from three different stores. The gelato is good if one can get the jar opened. Will not purchase again,
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Pros:
  • Taste
Cons:
  • Jar

Preferred solution: Let the company propose a solution

User's recommendation: Try to open each jar before purchasing.

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